Charged $56 early cancellation fee

Forum|Forum|4 years ago
May 10, 2021
3 replies
685 views

Super upset about being charged an early cancellation fee that I of course didn't know about. This feels like theft and is a terrible way to treat your customers. Shame on Adobe.

Activation billing and install

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John Waller

Community Expert

FWIW, I agree.

I've long thought that Adobe should put a prominent notice about their early cancellation fee right next to the Subscribe button so users are fully aware of the costs of cancelling early before they sign up. That instills trust right at the start of the subscription period.

Burying such a fee in the terms and conditions is one of the primary sources of frustration that I see in these forums.

LinSims

Community Expert

This is apparently under discussion. A few months ago they did change the sign-up page to provide information on when to cancel by to avoid charges, which is definitely an improvement.

John Waller

Community Expert

Yes, it's time Adobe improved the visibility of the early cancellation fee on the sign up page. It's basic customer service. They've relied on the Ts&Cs page for far too long.

Hope the changes reduce the number of complaints we see on the forums.

Nancy OShea

Community Expert

I think you have this upside down. Adobe has nothing to be ashamed of. Informed consumers usually read the Terms before they join to ensure they're getting the best option for their situation.

https://www.adobe.com/legal/subscription-terms.html

The Annual plan (as its name implies) is a 12 month commitment during which your rate is guaranteed not to increase. In return, you agree NOT to cancel before your 12th month of service or pay a 50% early termination fee.

In contrast, the costlier Month-to-Month plan is totally pay as you go. There is no price guarantee, no time commitment and you can cancel whenever you want without penalty. It's a good option for folks who just need apps for a short term project.

Nancy O'Shea— Product User & Community Expert

John T Smith

Community Expert

When you 'click to agree' to the subscription terms while buying a subscription, that means that you really do need to read BEFORE you buy a subscription... https://www.adobe.com/legal/subscription-terms.html

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