Charged double monthly subscription

Forum|Forum|9 months ago
May 19, 2025
1 reply
438 views

Hello,

I have a subscription to In Design at $35.99 per month, which began in February 2025. However I'm getting charged twice per month i.e. $35.99 x 2. Can this be fixed please and a refund issued for the extra 4 payments.

Thanks,

George

Billing

Correct answer GeorgeMifsud

Hello KS,

Thanks for getting back to me. I have been in touch with Adobe Support and the issue is now being resolved.

Kind regards,

George

Hi GeorgeMifsud,

We are here to help you. I see that you have 2 active subscriptions under the same ID as the one you are using with this community. You have a Photography plan and InDesign subscription. There are no double charges for the InDesign subscription under this account. Do you mind sharing the screenshot of the double charges? Please mark the personal information before sharing the screenshot.

Thanks
^KS

<removed-kglad>

kglad

Community Expert

what's your account show, https://account.adobe.com

is there more than an id subscription?

Kanikas

Community Manager

Hi GeorgeMifsud,

We are here to help you. I see that you have 2 active subscriptions under the same ID as the one you are using with this community. You have a Photography plan and InDesign subscription. There are no double charges for the InDesign subscription under this account. Do you mind sharing the screenshot of the double charges? Please mark the personal information before sharing the screenshot.

Thanks
^KS

G

GeorgeMifsudAuthorCorrect answer

Participant

Hello KS,

Thanks for getting back to me. I have been in touch with Adobe Support and the issue is now being resolved.

Kind regards,

George

Hi GeorgeMifsud,

We are here to help you. I see that you have 2 active subscriptions under the same ID as the one you are using with this community. You have a Photography plan and InDesign subscription. There are no double charges for the InDesign subscription under this account. Do you mind sharing the screenshot of the double charges? Please mark the personal information before sharing the screenshot.

Thanks
^KS

<removed-kglad>

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