Charged even though I have a cc free membership, 7 day free trial canceled the day I signed up.

Report · Aug 16, 2021

I decided to try the 7 day free trial for Adobe premiere pro today and after I filled my billing info and clicked start it said this:

But then it showed this when I refreshed and scrolled up:

first it says billing unsuccessful, but when I refreshed and scrolled up, it said, Enjoy your 7 day free trial. So I thought that it was a glitch when it said the billing didn't work so I continued on to install and open the app BUT THEN this shows up:

in the the top right, you could see it says trial ended.

I was planning to work on one project and immediately cancel my free trial that day because it said it would automatically charge my card after the 7 days are up. So when it said trial ended, I immediately went to check if they charged my card. I'm still not sure, but seriously this is a scam. How did the 7 day free trial end the same day I signed up for it?? Doesn't make any sense.

Then I immediately went to the Adobe account to cancel my free trial or anything I signed up for like it said in the free trial agreements if you want to cancel. At the moment it says:

So I have a free membership, and nothing in the orders and invoices according to this, but I'm still worried about my billing info and if it will automatically charge when the 7 days are ACTUALLY over.

Then I started researching other people who've had the same issue as me, then I saw one person who was in the exact situation as me and was charged even though he/she had a "free membership"

since this person was charged even though he/she has a "free membership" like me, will I be charged??

This is a serious issue that you need to fix Adobe. I haven't made any projects with premiere pro because it said trial ended.

If i get charged for no reason, there's gonna be serious problems.

I want to know if I have been or will be charged? I want to delete my billing info from my account and then I want to delete my account permanently. I want to make sure I won't have any future false payments from my card.

Report · Aug 16, 2021

Please go to Adobe Customer Service (make sure to sign into your Adobe account first):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

Report · Aug 16, 2021

It does looks like something got fudged up.

As this is mainly a public user-to-user forum, we are not really able to help you directly with any billing, account or subscription issues. You will need to contact Adobe Customer Care for assistance:
» https://helpx.adobe.com/contact.html

Click the 'circle with a speech bubble' icon (below is how it looks) on the right hand side to initiate a Chat.

Report · Aug 17, 2021

Hi @Ilaana ,

Please contact support and tell them your problem, they will help you with the cancellation fees waiver as much as they can.

Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type AGENT to avoid bots and talk to a human.

I hope this helps.

Thank you.