Charged Twice for Subsciption

Forum|Forum|10 months ago
April 21, 2025
2 replies
438 views

I was charged twice for my subscription, and need a refund on the extra charge.

Is a chargeback my only option? I tried contacting Adobe directly by email, and posting to a forum doesn't seem like it's going to help much. @Adobe please let me know if you can assist.

kglad

Community Expert

after following @Jeffrey_A_Wright 's suggestions, what are the charges and dates?

E

evang42964605Author

Participant

Customer service bot showed my duplicate charge, but live representative was unable to provide further insight and suggested I create a disputed charge with my bank, which is what I did.

Canceling my subsciption isn't an option, nor would it be advisable, since the charge related to my subscription isn't the duplicate/erroneous charge. I only have one account, and no further email addresses have ever been given to Adobe.

kglad

Community Expert

ok, sounds like you found a fix.

Jeffrey_A_Wright

Community Manager

Evang, thanks for posting questions about charges to your account in this public discussion forum. I only see one active subscription under your account. You have less than a day to complete the steps listed in https://adobe.ly/3Y8XQlM and cancel your subscription without a fee.

If there was a second charge, then it could be under a different account, Evang. Please see https://adobe.ly/3GvCwAE for more information about the cancellation process and the timeline for fees and refunds. ^JW

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