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charged twice

New Here ,
Aug 10, 2018 Aug 10, 2018

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  Hi I been charged twice from last 4 months on two different cards although I only have one profile. How can I get my refund back??

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correct answers 2 Correct answers

Adobe Employee , Aug 10, 2018 Aug 10, 2018

Hi Vikas,

Greetings  for the Day!

As email  registered on forums is associated with Adobe subscription as well. I have checked you are getting billed only once

for Photography plan on this email address. As you are getting billed twice it seems you  have placed another order linked to a different email address.

Kindly contact customer care (link is  already shared above).

Thanks,

Sarita

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Community Expert , Jun 12, 2023 Jun 12, 2023

did you subscribe to stock photos with one of the accounts?

 

<moved from download&install>

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LEGEND ,
Aug 10, 2018 Aug 10, 2018

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Contact support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat or phone option...

Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it fails to connect try using a different browser.

Creative Cloud support (all Creative Cloud customer service issues)

https://helpx.adobe.com/contact.html?step=CCSN_membership-account-payment_change-or-upgrade-your-mem...

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Guide ,
Aug 10, 2018 Aug 10, 2018

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Hi,

Two charges means two purchases on two different Adobe accounts. You have to contact the service to find the second Adobe ID and cancel this purchase.

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Adobe Employee ,
Aug 10, 2018 Aug 10, 2018

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Hi Vikas,

Greetings  for the Day!

As email  registered on forums is associated with Adobe subscription as well. I have checked you are getting billed only once

for Photography plan on this email address. As you are getting billed twice it seems you  have placed another order linked to a different email address.

Kindly contact customer care (link is  already shared above).

Thanks,

Sarita

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New Here ,
Jun 12, 2023 Jun 12, 2023

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On 05/06/2023, I paid to subscribe to two accounts -Invoice No: 2469609776-and I was surprised 
that three amounts were deducted, and I also received confirmation messages from the bank
regarding the three deduction.

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Community Expert ,
Jun 12, 2023 Jun 12, 2023

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This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the Covid virus, so wait times are long
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
This will NOT work if you are using a VPN
.
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
or
Twitter tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Community Expert ,
Jun 12, 2023 Jun 12, 2023

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did you subscribe to stock photos with one of the accounts?

 

<moved from download&install>

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