charged twice

And be certain not to answer requests from so-called Adobe agents via private message. If an Adobe employee contacts you, they will be marked as an Adobe Employee. Check that, before answering requests.

Hi there,

Thank you for writing to us. Happy to help!

We have checked your account and we see that you have an active Creative Cloud All Apps subscription under the email address associated with the community and you have been charged only once till now. However, I understand your concern regarding being charged twice.

Since, this is a community forum, we would request you to contact our Customer Support team and you will get all the help you require in order to resolve the issue. We are happy to share the link that can help you to connect with the Adobe Customer support via chat and you can discuss your billing and account issues.

https://helpx.adobe.com/contact.html?rghtup=autoOpen

Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

Hope the information was helpful to you. Please let me know if you have any further questions.

Sincerely,

Rashmi Swain