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charged twice

New Here ,
Jan 13, 2023 Jan 13, 2023

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Hello! I still can't understand why they charged me twice and the second time was more even. My plan is for 20.99$ (which was paid on 10) and today I received a message that ADOBE CREATIVE charged me 73.48$ which kind of joke is this? Someone help me, please!

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Account management , Billing

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Adobe Employee ,
Jan 13, 2023 Jan 13, 2023

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Hi there,

 

Thank you for writing to us. Happy to help!

 

We have checked your account and we see that you have an active Creative Cloud All Apps subscription under the email address associated with the community and you have been charged only once till now. However, I understand your concern regarding being charged twice.

 

Since, this is a community forum, we would request you to contact our Customer Support team and you will get all the help you require in order to resolve the issue. We are happy to share the link that can help you to connect with the Adobe Customer support via chat and you can discuss your billing and account issues.

https://helpx.adobe.com/contact.html?rghtup=autoOpen

 

Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

 

Hope the information was helpful to you. Please let me know if you have any further questions.

 

Sincerely,

Rashmi Swain

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Community Expert ,
Jan 14, 2023 Jan 14, 2023

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And be certain not to answer requests from so-called Adobe agents via private message. If an Adobe employee contacts you, they will be marked as an Adobe Employee. Check that, before answering requests.

ABAMBO | Hard- and Software Engineer | Photographer

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