Charged wrongfully

Report · Sep 14, 2023

Hello,

I tried the seven day trial and cancelled it.

It has been three weeks since my trial period ended.

For some reason I was charged the yearly fee.

I can't seem to get a hold of a person to help me.

Report · Sep 14, 2023

if you have a teams or enterprise subscription, contact your admin.

otherwise contact adobe support. there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...