In February 2023 I tried Photoshop and Indesign and cancelled both within a week (the free trial period). I have confirmations of both cancellations. There are no orders or invoices in my account. Can you tell me why Adobe charges me 24,19 euro on March 1, 2023? I didn't order anything and want my money back please.
Tryntsje, sorry you are seeing continued charges from Adobe. I am showing that both memberships have been canceled on the account you use to post to this public discussion forum. They were canceled over a month ago, so if you are still seeing continuous charges, then ensure you are logging in under the correct e-mail address.
Please follow Manan's suggestions and reach out directly to our support team at https://helpx.adobe.com/contact.html?rghtup=autoOpen if you need assistance reviewing any charges or identifying the account with active membership.
You can also use the steps listed in https://helpx.adobe.com/manage-account/using/cancel-subscription.html to cancel most active memberships or subscriptions, Tryntsje. If you need any help or want to discuss the process, then click on https://helpx.adobe.com/contact.html?rghtup=autoOpen to begin a private and secure session with a member of our support team.
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