Skip to main content
G
geeem1
Participant
September 13, 2020
Answered

Claim for REFUND of $1,672.70AUS in UNAUTHORISED deductiond re 'Creative Cloud'

  • September 13, 2020
  • 1 reply
  • 242 views

In early July '20 I discovered from my Bqank Ststement that 28-30 June Adobe had deducted  $8000.85 AUD from my account  (M.card  5217 ... 5329) without notivication OR AUTHORISATIOM. 'Creative Cloud' was identified. The individual payments were:  $219.99;  $ 263/99;  $263.87.  I protested the deductions, but got no respondses. Yesterday, from another later  Bank Statement I duscovered that a further 3 payments  had been deducted:    1 1 July  $263.87, 29 July $263.99,  29 August $263.00, a new extra Total of $791.8672.70/5. i.e. a cumulative total of  $1.572.70,  which amount I seek to be REFUNDED by 20 Septrmber 2020.

Should that not happrm I imtend to remot the matter to CONSUMER AFFAIRS.  Graham.

This topic has been closed for replies.
Correct answer Manan Joshi

Hello,
Sorry to hear that you are facing trouble, unfortunately, you won't find the help you need at these forums. These are peer to peer forums, with no one here having access to your account information. You need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

1 reply

M
Community Expert
Manan JoshiCommunity ExpertCorrect answer
Community Expert
September 13, 2020

Hello,
Sorry to hear that you are facing trouble, unfortunately, you won't find the help you need at these forums. These are peer to peer forums, with no one here having access to your account information. You need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

-Manan
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices