Claim for REFUND of $1,672.70AUS in UNAUTHORISED deductiond re 'Creative Cloud'

New Here ,
Sep 12, 2020 Sep 12, 2020

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In early July '20 I discovered from my Bqank Ststement that 28-30 June Adobe had deducted  $8000.85 AUD from my account  (M.card  5217 ... 5329) without notivication OR AUTHORISATIOM. 'Creative Cloud' was identified. The individual payments were:  $219.99;  $ 263/99;  $263.87.  I protested the deductions, but got no respondses. Yesterday, from another later  Bank Statement I duscovered that a further 3 payments  had been deducted:    1 1 July  $263.87, 29 July $263.99,  29 August $263.00, a new extra Total of $791.8672.70/5. i.e. a cumulative total of  $1.572.70,  which amount I seek to be REFUNDED by 20 Septrmber 2020.

Should that not happrm I imtend to remot the matter to CONSUMER AFFAIRS.  Graham.

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correct answers 1 Correct answer

Adobe Community Professional , Sep 12, 2020 Sep 12, 2020

Hello,
Sorry to hear that you are facing trouble, unfortunately, you won't find the help you need at these forums. These are peer to peer forums, with no one here having access to your account information. You need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.

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Adobe Community Professional ,
Sep 12, 2020 Sep 12, 2020

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Hello,
Sorry to hear that you are facing trouble, unfortunately, you won't find the help you need at these forums. These are peer to peer forums, with no one here having access to your account information. You need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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