Click "change plan" but it keeps showing me "unable to load plans, please try again." Please help me

Forum|Forum|6 years ago
October 21, 2019
1 reply
5340 views

Here are what I've tried:

1. Log in again.

2. Refreshing the page.

3. Contact online assistance but no real person is there to help.

Please help me. Thanks!

Bug

This topic has been closed for replies.

Nancy OShea

Community Expert

You must cancel your current plan before you can get another one. Read your terms of service agreement first.

https://www.adobe.com/legal/subscription-terms.html

To contact customer care, log-in with your Adobe ID and password using a good browser like Chrome or firefox that accepts cookies and does not have script blockers.
https://helpx.adobe.com/contact.html
Click the chat bot icon (lower right).
Type AGENT followed by Enter key.
Wait for a human. It usually takes no more than 5 minutes. Failing that, try another browser.

Nancy O'Shea— Product User & Community Expert

M

m256

Participant

it's been nearly 3 years now since this was poasted and its still an issue. how about fixing the problem?! I replace computers for people often and that means having to reinstall their programs on the new computer... I'm seriously tired of running in to this every time one of them has adobe!

kglad

Community Expert

use a different browser.

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