Click "change plan" but it keeps showing me "unable to load plans, please try again." Please help me

[yuningc38341197]

Here are what I've tried:

1. Log in again.

2. Refreshing the page.

3. Contact online assistance but no real person is there to help. 

Please help me. Thanks!

[Nancy OShea]

You must cancel your current plan before you can get another one.  Read your terms of service agreement first.

https://www.adobe.com/legal/subscription-terms.html

1. To contact customer care, log-in with your Adobe ID and password using a good browser like Chrome or firefox that accepts cookies and does not have script blockers.
   https://helpx.adobe.com/contact.html
2. Click the chat bot icon (lower right).
   
3. Type AGENT followed by Enter key.
4. Wait for a human.  It usually takes no more than 5 minutes.  Failing that, try another browser.

[m256]

it's been nearly 3 years now since this was poasted and its still an issue.  how about fixing the problem?!  I replace computers for people often and that means having to reinstall their programs on the new computer... I'm seriously tired of running in to this every time one of them has adobe!

[kglad]

use a different browser.

[Shivangi_Gupta]

We're sorry for the trouble. Have you tried using a different browser? Are you using macOS?

Let us know. 

Thanks,

Shivangi

[ceo_startup8692]

tengo un problema similar mi tajerta fue robada en el banco no me deja hacer nada quiero remplazar por otra me pueden ayudar remplaza ya que me genera gastos tengo que factura no me ayuda guias que tienen

[kglad]

@ceo_startup8692 

change your payment details. https://helpx.adobe.com/manage-account/using/update-billing-information.html