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Megan23175930ucfk
Participant
February 15, 2022
Question

Cloud log in

  • February 15, 2022
  • 1 reply
  • 227 views

Cloud app keeps saying i am logged out so i click to log in and it just comes back to the youve been logged out page?

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1 reply

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
February 15, 2022

Latrice, sorry you cannot use your newly purchased Creative Cloud membership.  Are you installing the Creative Cloud software on a computer that you own?  What version of macOS is installed on the computer?

M
Megan23175930ucfkAuthor
Participant
February 15, 2022

My MacOS is newly updated to Monterey

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
February 15, 2022

Do you own and manage the computer, Megan?  The inability to log in is very likely due to the current User account having insufficient privileges.  If you manage the computer yourself, then create a new local administrator User account and try signing in again. 

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