• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers

Cloud-Speicher nicht vollständig nutzbar

New Here ,
Dec 23, 2022 Dec 23, 2022

Copy link to clipboard

Copied

Für meine Frage schildere ich zunächst den Weg, der mich zu dieser Frage bringt.

 

Zuerst habe ich auf dem iPhone Lightroom Mobile in der kostenfreien Version genutzt.
Diese habe ich dann in die Premium-Version als Abo mit 100 GB Cloud-Speicher und Web-Anwendung gewandelt. Dieses Abo ist also über den Apple-Store abgeschlossen.

Meine Fotos habe ich in LR Mobil auf dem iPhone importiert und mit dem Cloud-Speicher synhronisiert.

 

Da ich Lightroom auch auf dem Desktop und Photoshop für iPad nutzen wollte, habe eine Abo für die Creative-Cloud (Alle Applikationen) mit 100 GB Cloud-Speicher abgeschlossen. Dieses Abo ist mit Adobe direkt abgeschlossen.

 

Ich habe also 2 Abos mit jeweils 100 GB Cloud-Speicher.

 

Nun meine Fragen:

Wieso werden mir nur 100 GB Cloud-Speicher angezeigt?

Wie kann ich den Gesamtspeicher nutzbar machen?

 

Viele Grüße

Ralf Böhler

TOPICS
Account management

Views

55

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Dec 23, 2022 Dec 23, 2022

Copy link to clipboard

Copied

LATEST

you'll need to contact adobe support to fix that.  but before you do, check the adobe photography plans (and click compare).  they are both less expensive and give you a lot more for your money than the lightroom plan you have, https://creative.adobe.com/plans

 

if you decide, you'd rather have one of the photography plans, when you contact adobe support to iron out the storage issue, let them know you want to swap plans and have them fix the storage so you can have the storage from both your mobile and new plan, or if you opt to keep your current lightroom, just ask them if they can fix the storage problem.

 

there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines