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tatiane_9161
Participant
May 9, 2025
Question

cobrança indevida

  • May 9, 2025
  • 2 replies
  • 262 views

fiz um teste gratis cancelei antes do prazo, tenho todos os emails da adobe que comprovam o cancelamento , quero o estorno imediatamente, Isso é contra a lei.

2 replies

kglad
Community Expert
kgladCommunity Expert
Community Expert
May 12, 2025

and save those emails.

    Shivangi_Gupta
    Community Manager
    Shivangi_GuptaCommunity Manager
    Community Manager
    May 12, 2025

    Hi @tatiane_9161,

    We appreciate you reaching out. I checked and found that the refund has been initiated yesterday. Please wait for 5-7 business days for the refund to be credited to your account.


    ^Shivangi

    T
    tatiane_9161Author
    Participant
    May 23, 2025

    MEU REEMBOLSO AINDA NÃO FOI REALIZADO, PRECISO URGENTE DE SUPORTE. 

    Kanikas
    Community Manager
    KanikasCommunity Manager
    Community Manager
    May 26, 2025

    check your account, https://account.adobe.com to see if there's a payment problem.


    Hi tatiane_9161,

     

    We're sorry about the inconvenience. Kindly get in touch with our support for help: https://helpx.adobe.com/contact.html?rghtup=autoOpen.

     

    There seems to be an issue at our end and we are unable to confirm the details. Our team will be able to assist you with the same.

     

    Thanks
    ^KS

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