Cobrança indevida

New Here ,
Jan 14, 2022 Jan 14, 2022

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No dia de ontem (13/01/22) a Adobe  cobrou no meu cartão de crédito um valor de 224 reias não autorizado por mim. Inadimissível acontecer um erro desse nível por parte da Adobe , colocando em risco a relação de confiança entre a empresa e o cliente. Por medida de segurança, a operadora do cartão teve quer cancelar o meu cartão de crédito.

 

 

Mônica Esteves

 

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Billing

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Adobe Community Professional ,
Jan 14, 2022 Jan 14, 2022

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If you did not buy something from Adobe your credit card number has been stolen

 

FIRST Log-in to your Adobe account and click this link https://account.adobe.com/plans

If you gave your number to start a trial, and did not cancel in 14 days, you now have a contract to pay

 

SECOND This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Adobe Employee ,
Jan 14, 2022 Jan 14, 2022

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Monicae, I am sorry for any confusion; I am showing that you currently have two active memberships under the e-mail address you used to post to this public discussion forum.  Please see https://helpx.adobe.com/manage-account/using/change-plan.html for information on viewing the active memberships under your account.

 

If you want to cancel the second membership, then see http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html.

 

Monicae, please begin a secure chat session if you have any questions or need assistance managing your active membership plans https://helpx.adobe.com/contact.html?rghtup=autoOpen.

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