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Cobrança Indevida

New Here ,
Dec 02, 2023 Dec 02, 2023

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Iniciei um teste gratuito de 7 dias, cancelei e me certifiquei que não iria ter nenhum plano sendo cobrado no meu cartão na aba planos e pagamentos, porém de alguma forma mágica tem uma cobrança de R$95,00 reais no meu cartão, e ainda por cima na aba pedido e faturas não mostra nenhum tipo de cobrança e em planos mostra que eu não tenho nenhum plano assinado, gostaria de saber por qual motivo isso aconteceu.

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Account management , Billing

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correct answers 1 Correct answer

Community Expert , Dec 02, 2023 Dec 02, 2023

contact adobe support.  there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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Community Expert ,
Dec 02, 2023 Dec 02, 2023

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contact adobe support.  there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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