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cobro indebido

New Here ,
Oct 03, 2022 Oct 03, 2022

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Hola.  Tengo en mi tarjeta varios cobros que no tengo claro a qué corresponden.  

El pasado septiembre se acabó una cuenta que tenía con la escuela donde estudiaba.  Yo pensé que esa cuenta ya se había caducado por lo que, con ese mismo email, había pagado el plan por aparte.  Se me cobraron 4 meses de esa cuenta que estaba además siendo pagada paralelamente por la escuela.  Al acabarse la suscripción con la escuela dejé de poder utilizar los servicios, logicamente, sin embargo, tengo más cargos realizados a mi cuenta por parte de adobe.  Justo este sábado 1 de octubre han hecho uno que sigue retenido en mi cuenta y no sé a qué corresponde.

 

Quisiera solucionar dos cosas: 1.  Los cargos de julio a septiembre que no debieron ser cobrados en una cuenta que ya tenía los servicios pagados desde la escuela.

2.  que no me sigan cargando pagos que no corresponden.

 

Agradezco la ayuda.  Esta fue la única manera que encontré para meter una incidencia.

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Community Expert ,
Oct 03, 2022 Oct 03, 2022

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Let me move this to the Account, Payment, & Plans forum for you, which is the appropriate forum for your question.

* Product questions should be posted in the associated product community.
* Installation questions should be posted in the Download & Install community.
* Account issues, including subscription questions or billing problems, should be posted in the Account, Payment, & Plan community.
* Questions about the Creative Cloud desktop app or general questions about apps in the Creative Cloud should be posted to the Creative Cloud Services community.

 

This is a public forum, not Adobe support. Users, including the Community Experts, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

Adobe provides support through the Chat function on the contact page or through a phone call. There is no email support.

CHAT: Click the following to contact Adobe customer support staff for help:

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work. Disable any ad, pop-up, or script blockers.

This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

Click the chat icon at the bottom right of the page to open a chat session.
LinSims_0-1628856392489.jpeg

If that doesn't work, try this link, which opens a chat window directly:

https://helpx.adobe.com/contact.html?rghtup=autoOpen


PHONE: You can also search this page for a regionally appropriate phone number for customer support.

https://helpx.adobe.com/contact/phone.html

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