Cobros de Estudiante.

Question

Hola Qué tal! Mi nombre es Valeria, soy estudiante, apliqué para la tarifa de de estudiante, sin embargo a mi madre le llegaron dos cobros, uno de tarifa de estudiantes y el día de hoy 01 de Diciembre, la tarifa normal a individuo, mi madre tiene una cuenta, por qué compró unas fotografías, pero no maneja ilustrator y yo lo ocupo para mis tareas, no se si cobraron doble o me van a cobrar la tarifa normal de individuo, no entra el numero qué ponen, ni tampoco, puedo usar el Chat, qué se puede hacer en este caso???

kglad · Answer

these are user forums. you need to contact adobe support:

use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.s you can also use twitter to tweet @AdobeCare

ppps if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support- community/td-p/12919684/redirect_from_archived_page/true

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

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