Code redeemed and active - but "buy" Button still there

[wiseguy71]

I redeemed a creative cloud code yesterday and can see in my account - it is active. But there is still a "buy" button with all the apps. If I click it, it says, I already bought the app(s).

in the creative cloud app there is still "free account".

I tried

* to log out and in again

* to uninstall and reinstall all adobe apps

* I ran the uninstall app

* i tried it on a mac and a windows machine

* I deleted the keychain-information on macOS

nothing works. @support please help 🙂

[Jeffrey_A_Wright]

I am sorry, Wiseguy. I don't see any redemption codes applied to the subscription you used to post to this public discussion forum. Did you receive an error when you completed the steps listed in https://adobe.ly/4irFu7u to redeem the code? Were you signed in under the correct account? Please try redeeming the code again, and update this public discussion with the error message you encounter. Thanks! ^JW

[wiseguy71]

When I try to use the code again I get this, which means that this code already was used.

 

[Jeffrey_A_Wright]

Ok, thanks, Wiseguy. You will likely need to contact whoever you purchased the code from to ask for a replacement or refund, but first click on https://adobe.ly/4htjdVx to speak directly with a member of our support team. They can help you verify the code was not applied to another account. ^JW

[kglad]

@Jeffrey_A_Wright 

doesn't @wiseguy71 's account show an active subscription?

if yes, isn't this usually a "revert to trial" problem?

[Jeffrey_A_Wright]

It does, but the redemption code was not applied, Kglad. He will be charged when the payment for his active membership is due which is his original concern. ^JW

[kglad]

ok, thank you for that clarification.

[Jeffrey_A_Wright]

You are welcome, Kglad!

You may see Adobe employees using account information in our replies. We still have to be careful about any specifics we provide, but our solutions could be tailored to their subscription or license state. ^JW

[kglad]

and if redemption seemed successful:

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

below are solutions some users reported:

if those all fail, change your cc language. eg, try international english - https://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.html

if that fails, change the install location