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Participant
July 5, 2023
Answered

comment contacter adobe?

  • July 5, 2023
  • 1 reply
  • 422 views

Bonjour

je cherche à contacter Adobe pour une plainte.

Il me facture un service non demandé

Merci pour votre réponse

alban.e

This topic has been closed for replies.
Correct answer kglad

there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

 

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1 reply

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
July 5, 2023

there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

 

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alias-nbAuthor
Participant
July 5, 2023

grateful

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[This is a public forum, not Adobe support, please do not post personal information]
[If you are posting using email, please turn your 'sig file' function OFF for posting]

kglad
Community Expert
Community Expert
July 5, 2023

@alias-nb 

 

you're welcome, but don't reply by email, or remove your signature before sending. these are public forums.