Complaint about price increase without notification and lack of support

[DikaGlVl]

Dear Adobe Team,

My name is Dinara, I live in Kazakhstan, and I have been your loyal customer for more than five years. I am a graphic designer and during all this time I have been using your products with an official subscription, paid annually.

I would like to express my deep dissatisfaction with the situation that happened this year:

• According to the terms, on September 9, 2025, my annual payment of $678 was due. I carefully monitored this in order to plan my budget properly.

• However, on September 10 I discovered that the payment did not go through, and the amount in my account had changed to $873, without any prior notification!

• I did not receive a single email, nor any notification in my account about either the price increase or a payment issue.

• Moreover, when I tried to clarify the situation in the online chat, the operator simply closed the conversation without providing any help.

In all the years of using Adobe products I have never asked for discounts and have always tried to be understanding towards pricing changes, trusting that they were made reasonably and based on circumstances. However, in this case, what is most frustrating is the lack of respect towards customers: a sudden price increase of more than 25% and absolutely no notification.

I request the following:

1. Provide an official explanation regarding the sudden price change without notification.

2. Guarantee that in the future, any price or subscription changes will be communicated to me in writing, at least 2 weeks prior to the billing date.

I also find it unacceptable that at the level of a company like Adobe there is still no Russian language support and Kazakhstan is still not included in the list of supported countries, despite the fact that I have been paying for a subscription for 5 years.

I look forward to your response and resolution of this matter.

Sincerely, Dinara Glazinskaya 

[kglad]

emails are sent about 1 month prior to renewal.  the spam folder is a likely end-point.

[DikaGlVl]

I checked all my mail, including spam, not a single notification. Moreover, a month before that I corresponded with their operator, since the payment date changed, I also clarified about the price. I constantly monitor the payment amount to be prepared.

[DikaGlVl]

I am not outraged by the fact of the price increase, but by the way it was done, with absolute disregard for the user

[kglad]

i can't determine why that email wasn't received.

[DikaGlVl]

and what should I do? all the work is built on adobe, it was not calculated for such an amount (.
such a dirty trick in response to a five-year subscription

[kglad]

i can't decide for you.