COMPLAINT Adobe Customer Services

I am seriously disappointed not to mention frustrated at the service levels of #CreativeCloud online chat agents and I am therefore submitting this complaint and posting it on every available social media platform I can think of including Reddit, my personal web blog, Facebook, Twitter and my Magazine.

I have been talking to Prachita. This agent read my records and came back with completely different information from what I had previously agreed to be; 1TB Storage, All Apps (despite me repeatedly telling them repeatedly I only use LightRoom, PhotoShop and Premier Pro) and 60 days free of charge, then after 30 minutes of explaining that Adobe has not honoured their agreement and seems to fail to grasp the issue at hand she then tried to upsell me from a package of £19.97 to £54.94, after going around in circles explaining that I had already made an agreement for 1TB of storage, with all apps and 60 days free this agent still failed to grasp that I should only have ONE plan to include Lightroom, Photoshop, Premier Pro with 1TB and 60 days, eventually, I was getting nowhere fast with Prachita so I insisted on speaking to a supervisor, here enters Khawaja, the so-called Duty Manager, after a further 1hr and 15 minutes of the same merry-go-round this person sent me an email confirming the package which looked okay on the face of it until I asked them to explain exactly what that package was and then we went round in circles again at which point I got totally frustrated and insisted on making a complaint and after requesting 3 times they eventually said that there is no complaint procedure, now I know this cannot be true for a corporation such as Adobe, all business must implement a satisfactory complaints procedure. So, I scoured Google, advised Khawaja that I was doing so and made screenshots of the conversation then, the agent disconnected and when I refreshed all the chat from this agent had been removed! Funny that! However, the chat from Prachita was still there. 

So, all in all, I have now been on chat with Adobe Creative Cloud (whose editing suites I really do like), however, their customer service is outstanding and unsatisfactory, 3 times I have been on chat over the past 2 weeks and once on the phone and I still cannot get them to honour the original agreement or get a clear and accurate email from them telling me I have;

1.  1TB Storage
2.  Premier Pro
3.  Lightroom
4.  Photoshop
5.  60 Days free
6.  £19.97 per month (taxes, I don't know?!)

Would someone within Adobe kindly pick up this matter and resolve it, you have one very disappointed customer and from what I have seen on the forums, Adobe makes a habit of this!