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defaultva2lvgvkblo1
Participant
July 20, 2021
Question

Complaint regarding early cancellation fee

  • July 20, 2021
  • 5 replies
  • 1392 views

When you try to cancel you get charged £30 , how can a company rob so many folk where they just want to terminate. 

    This topic has been closed for replies.

    5 replies

    Shivangi_Gupta
    Community Manager
    Shivangi_GuptaCommunity Manager
    Community Manager
    September 1, 2023

    Hi @defaultva2lvgvkblo1,

    We checked the account info associated with this email ID. There is no subscription(active or cancelled) listed.

    Please do not share any confidential info(email ID, bank details, etc) here.

    You can contact our support team if you still have doubts. https://helpx.adobe.com/contact.html?rghtup=autoOpen

     

     

    Regards,

    Shivangi 

    H
    heridev
    Participant
    September 1, 2023

    I got the same feeling, after 4 months of paying and not using that much my current plan, In my case I was using the Photoshop plan with 1TB and other stuff that I didn't use and paying $400 mxn(about 20 USD) and then I was going to be charged for the early cancellation something like 5 months of that subscription, here is what I ended up doing, as in the past I remember I was paying a cheaper subscription I searched by that($149mx - 7 USD) and switched to that in the option for changing your subscription, so I would pay less and if I try to cancel earlier before the annual commitment I should pay less as well.

     

    In a few terms, before canceling your account, change your current subscription to the cheapest one you can find on Adobe plans https://account.adobe.com/plans 🙂

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    September 1, 2023

    before employing any subterfuge, contact adobe support and discuss your situation. they can be very understanding.

    H
    heridev
    Participant
    September 1, 2023

    You're completely right, Thank you for the reminder, In fact, I'm going to contact Adobe support to see if this works out for both parties In the end I haven't used the service which is kind of expensive in comparison with the previous subscription I had, well, let's see how understanding they are...

    try67
    Community Expert
    try67Community Expert
    Community Expert
    July 24, 2021

    It's not really a fee. You paid a discounted price every month because you agreed to an annual subscription. When you decide to break that agreement and cancel the contract prematurely you're asked to pay the difference between what you actually paid and what a monthly subscription would have cost you.

      J
      Janet35276763zq7q
      Participant
      February 6, 2024

      I am not even using the Adobe- it was trial that I remembered trying to cancel - it only came to my attention recently that I was paying this on a monthly basis. Why do I have to pay for a service I am not even using? As I was tricked into using the trial. 

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      February 6, 2024

      @Janet35276763zq7q 

       

      do you really think that "remembered trying to cancel" is the same as "canceling"?

       

      anyway, for others:

       

      make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

      for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

      if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

      there are 2 ways to contact adobe; chat and twitter (now x):

      chat:
      use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
      in the chat field (lower right), type AGENT
      be patient, it can take quite a while to reach a human.

      twitter/x:
      tweet @AdobeCare

      p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

      ProDesignTools
      Community Expert
      ProDesignToolsCommunity Expert
      Community Expert
      July 23, 2021

      Do you remember what it looked like when you signed up? This is the page and button you would have clicked:

       

       

      The cancellation fee is mentioned there, and clicking on "Subscription and Cancellation Terms" right before "Agree and subscribe" will pop up the exact terms (4-5 short paragraphs) for the subscription you purchased:

       

      https://www.adobe.com/legal/subscription-terms.html

       

        John T Smith
        Community Expert
        John T SmithCommunity Expert
        Community Expert
        July 20, 2021

        Why do so many people sign a contract without reading?

         

        When you 'click to agree' to the subscription terms while buying a subscription, that means that you really do need to read BEFORE you enter your credit card number to buy a subscription... See this page for more information, including a highlited section from the subscription page https://community.adobe.com/t5/account-payment-plan/cancellation/m-p/12153645
        -Purchasing FAQ https://community.adobe.com/t5/Get-Started/Purchasing-FAQ-How-do-I-purchase-a-Creative-Cloud-membership/td-p/7431151

          J
          Janet35276763zq7q
          Participant
          February 6, 2024

          Because this is not part of the headlines. You are robbing people. 

           

           

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