This is a community forum. Warning: this is not Adobe staff. It's anyone. Adobe WILL NOT RESPOND so if you get a message from someone saying they are Adobe, they are a fake. Do not give any personal info or allow access to your computer.
yes, there is a cancellation fee, that is correct. If you contact Adobe Customer care they MIGHT be able to put this right, if you have a good case. Another warning: they may offer you "free months". Don't accept, it will restart charging after that.