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Confusing Billing Codes

New Here ,
Jul 18, 2023 Jul 18, 2023

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Help! I'm trying to get a clearer understanding of my subscriptions. I was billed $239.88 with the billing code PLES,ALL,MLP,ERR12,MUN,001,N/A,01TB, but I also pay $29.99 monthly with the billing code STKS,ALL,MLP,DRI01,MUN,001,N/A. Could anyone help me understand what the different bills are for? As far as I know, I only have Photoshop and Lightroom.

 

Thank you in advance!!!

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Account management , Billing

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Community Expert ,
Jul 18, 2023 Jul 18, 2023

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contact adobe support. there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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