Skip to main content
Participant
November 8, 2024
Answered

Connaitre la date annuelle de mon contrat

  • November 8, 2024
  • 3 replies
  • 1244 views

Bonjour,

 

Souhaitant resillier mon abonnement sans frais, j'ai besoin de connaitre la date exacte de mon contrat. Or, cette information est introuvable puisque l'historique de mes factures sur CC ne me permets pas d'aller au dela de trois ans. Idem pour Paypal. La date en question n'apparaissant nul part der manière claire, comme puis-je y acceder? 

 

Merci d'avance .

Correct answer kglad

oh sorry.  my error.

 

you can check your account, https://account.adobe.com 

 

if that does not show your plan expiration date, you can contact adobe support.  there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

3 replies

Inspiring
May 23, 2025

Bonjour, je sus sdans le cas que vous. Avez-trouver la solution pour trouver la date d'échéance de votre annuel. svp ? Si oui je suis preneuse pour toutes informations. Merci d'avance.

kglad
Community Expert
Community Expert
May 23, 2025

what's your account show, https://account.adobe.com

Inspiring
May 23, 2025

il n'y a aucune date indiquée. Je me suis abonnée en contrat annuel avec paiement mensuel le 27 octobre 2024. A quelle date dois-je résilier pour ne pas avoir de frais ?

 

kglad
Community Expert
Community Expert
November 8, 2024

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from cc services">
kglad
Community Expert
Community Expert
November 8, 2024

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

Lola5ED6Author
Participant
November 8, 2024

Bonjour,

 

Merci d'avoir déplacé mon message dans la section appropriée. La reponse que vous m'apportez ne semble pas repondre à ma question: Je sais comment resillier et comprends les modalités d'annulation. L'information à laquelle je souhaite acceder est la date d'anniversaire de mon contrat que je n'ai trouvé nul part. Pourriez vous m'aiguiller en ce sens et me dire ou trouver cette derniere ? 

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
November 8, 2024

oh sorry.  my error.

 

you can check your account, https://account.adobe.com 

 

if that does not show your plan expiration date, you can contact adobe support.  there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.