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D
defaultt8whrlx8uppp
Participant
August 18, 2021
Answered

Unable to cancel

  • August 18, 2021
  • 3 replies
  • 16635 views

ineed to email customer services about my plan as i am unable to cancel in my account. 

 

i am placed on constant loops in the account when i attemot cancel or contact through chat (this is non-existant) so just need an email address. 

 

can i get one please?

 

 

 

 

    Correct answer ShivangiGupta

    📝 Thread Summary

    The user reported that they were unable to cancel their Adobe subscription through their Adobe account. When attempting to cancel, the process either did not complete or did not present a cancellation option, preventing the user from successfully ending the plan.
     

    📚Best Resolutions for similar issues

    1. Cancel the subscription using a different browser or private/incognito window
      Browser cache or extensions can prevent the cancellation workflow from loading correctly.
    1. Cancel from a different device or network
      Some users are blocked due to device‑specific or network‑level restrictions.
    1. Ensure no pending payment issues are blocking cancellation
      Adobe does not allow cancellation while a payment is processing or has failed.
    2. Verify the cancellation is successful through a confirmation email.

     

    📒 Helpful Resources

    Cancel your Adobe trial or subscription

    Fix a failed or missed payment

     

    📌 For any additional questions, please start a new discussion in the Account Payment and Plan Community so the community can help you better.

    3 replies

    ShivangiGupta
    Community Manager
    ShivangiGuptaCommunity ManagerCorrect answer
    Community Manager
    April 13, 2026

    📝 Thread Summary

    The user reported that they were unable to cancel their Adobe subscription through their Adobe account. When attempting to cancel, the process either did not complete or did not present a cancellation option, preventing the user from successfully ending the plan.
     

    📚Best Resolutions for similar issues

    1. Cancel the subscription using a different browser or private/incognito window
      Browser cache or extensions can prevent the cancellation workflow from loading correctly.
    1. Cancel from a different device or network
      Some users are blocked due to device‑specific or network‑level restrictions.
    1. Ensure no pending payment issues are blocking cancellation
      Adobe does not allow cancellation while a payment is processing or has failed.
    2. Verify the cancellation is successful through a confirmation email.

     

    📒 Helpful Resources

    Cancel your Adobe trial or subscription

    Fix a failed or missed payment

     

    📌 For any additional questions, please start a new discussion in the Account Payment and Plan Community so the community can help you better.

    ^Shivangi
    thatsmauri
    Community Expert
    thatsmauriCommunity Expert
    Community Expert
    August 18, 2021

    There's no direct email address. You will need to contact Adobe Customer Care via chat for assistance:
     

    D
    defaultt8whrlx8upppAuthor
    Participant
    August 18, 2021

    there is nothing displayed on the screen allowing me initiate a chat session. 

     

    as per my original post everytine i click on contact us within the website it brings me back to the same page. 

     

    i have tried on multiple bwosers and have cleared ny cache. 

     

      WendellaBee
      Adobe Employee
      WendellaBee
      Adobe Employee
      August 18, 2021

      I don't see any Adobe Stock subscription associated with the Adobe ID you are using here on the forums. Please confirm your subscriptions by logging into https://account.adobe.com with the correct Adobe ID.

       

      If you are having issues reaching customer care then I'd recommend signing using private or incognito mode when accessing  You might have a browser extension that is interfering with the site.

        T
        Test Screen Name
        Legend
        August 18, 2021

        There is no email address. You must use chat or phone.

        Tip: someone may contact you to tell you an email address. Look closely at it, because it won't end @17309390 - this will be a scammer, who wants your money, access to your computers, your Adobe account details etc. etc.

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