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contact email address for Adobe customer services

New Here ,
Aug 18, 2021 Aug 18, 2021

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ineed to email customer services about my plan as i am unable to cancel in my account. 

 

i am placed on constant loops in the account when i attemot cancel or contact through chat (this is non-existant) so just need an email address. 

 

can i get one please?

 

 

 

 

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Account management, Billing

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correct answers 1 Correct answer

Adobe Community Professional , Aug 18, 2021 Aug 18, 2021
There's no direct email address. You will need to contact Adobe Customer Care via chat or phone (800-833-6687) for assistance: » https://helpx.adobe.com/contact.html To initiate a chat, click the 'circle with a speech bubble' icon (below is how it looks) on the bottom right hand side. Note: The icon may not be present on mobile devices.

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LEGEND ,
Aug 18, 2021 Aug 18, 2021

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There is no email address. You must use chat or phone.

Tip: someone may contact you to tell you an email address. Look closely at it, because it won't end @adobe.com - this will be a scammer, who wants your money, access to your computers, your Adobe account details etc. etc.

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Adobe Community Professional ,
Aug 18, 2021 Aug 18, 2021

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There's no direct email address. You will need to contact Adobe Customer Care via chat or phone (800-833-6687) for assistance:
» https://helpx.adobe.com/contact.html

To initiate a chat, click the 'circle with a speech bubble' icon (below is how it looks) on the bottom right hand side.

 

contactadobeicon.png

Note: The icon may not be present on mobile devices.

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New Here ,
Aug 18, 2021 Aug 18, 2021

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there is nothing displayed on the screen allowing me initiate a chat session. 

 

as per my original post everytine i click on contact us within the website it brings me back to the same page. 

 

i have tried on multiple bwosers and have cleared ny cache. 

 

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Adobe Employee ,
Aug 18, 2021 Aug 18, 2021

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I don't see any Adobe Stock subscription associated with the Adobe ID you are using here on the forums. Please confirm your subscriptions by logging into https://account.adobe.com with the correct Adobe ID.

 

If you are having issues reaching customer care then I'd recommend signing using private or incognito mode when accessing https://helpx.adobe.com/contact.html. You might have a browser extension that is interfering with the site.

EBQ

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