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defaultt8whrlx8uppp
Participant
August 18, 2021
Answered

contact email address for Adobe customer services

  • August 18, 2021
  • 2 replies
  • 16608 views

ineed to email customer services about my plan as i am unable to cancel in my account. 

 

i am placed on constant loops in the account when i attemot cancel or contact through chat (this is non-existant) so just need an email address. 

 

can i get one please?

 

 

 

 

    Correct answer thatsmauri

    There's no direct email address. You will need to contact Adobe Customer Care via chat for assistance:


    To initiate a chat, click the 'circle with a speech bubble' icon (below is how it looks) on the bottom right hand side.

     



    Note: The icon may not be present on mobile devices.

    2 replies

    thatsmauri
    Community Expert
    thatsmauriCommunity ExpertCorrect answer
    Community Expert
    August 18, 2021

    There's no direct email address. You will need to contact Adobe Customer Care via chat for assistance:


    To initiate a chat, click the 'circle with a speech bubble' icon (below is how it looks) on the bottom right hand side.

     



    Note: The icon may not be present on mobile devices.

    D
    defaultt8whrlx8upppAuthor
    Participant
    August 18, 2021

    there is nothing displayed on the screen allowing me initiate a chat session. 

     

    as per my original post everytine i click on contact us within the website it brings me back to the same page. 

     

    i have tried on multiple bwosers and have cleared ny cache. 

     

      WendellaBee
      Adobe Employee
      WendellaBee
      Adobe Employee
      August 18, 2021

      I don't see any Adobe Stock subscription associated with the Adobe ID you are using here on the forums. Please confirm your subscriptions by logging into https://account.adobe.com with the correct Adobe ID.

       

      If you are having issues reaching customer care then I'd recommend signing using private or incognito mode when accessing  You might have a browser extension that is interfering with the site.

        T
        Test Screen Name
        Legend
        August 18, 2021

        There is no email address. You must use chat or phone.

        Tip: someone may contact you to tell you an email address. Look closely at it, because it won't end @17309390 - this will be a scammer, who wants your money, access to your computers, your Adobe account details etc. etc.

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