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Eleanor281861739i8o
Participant
January 31, 2023
Answered

Contact us button doesn't work or open a live chat when needing to speak with customer services

  • January 31, 2023
  • 3 replies
  • 559 views

Can anyone help please. Based in the UK and trying to query a cancellation charge with customer services - loads of helpful guides but none of them actually link you to an actual person to chat with; have found the blue "contact us" button but when I click on this, nothing happens (have opened in several browers) - failing getting onto a live chat, even an old fashioned email address would do so I can stop draining cash! Many thanks for any advice. 

 

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Correct answer kglad

there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

3 replies

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
January 31, 2023

there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

    E
    Eleanor281861739i8oAuthor
    Participant
    February 1, 2023
    Many thanks for your advice! Got there in the end – think I had some browser pop up blockers that were causing a problem. Issue resolved with the help centre.

    Sent from Mail<> for Windows
    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    February 1, 2023

    @Eleanor281861739i8o 

     

    excellent!  glad to hear all's resolved.

    M
    Community Expert
    Manan JoshiCommunity Expert
    Community Expert
    January 31, 2023

    If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

    In addition you could use Twitter to contact Adobe support, @Adobecare
    -Manan

    -Manan
      try67
      Community Expert
      try67Community Expert
      Community Expert
      January 31, 2023

      Make sure pop-ups are enabled for the site, and try this link:

      https://helpx.adobe.com/contact.html?rghtup=autoOpen

      Once open, type "Agent" to talk to a real person.

       

      There's no email address for support, but there is a phone number:

      https://helpx.adobe.com/contact/phone.html

       

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