Participant

Answered

Contacting a real person at ADOBE.

Forum|Forum|4 years ago
January 19, 2022
4 replies
2866 views

How do you contact a real person at ADOBE. Customer Care is awful. I took out a free trial last October which I'm pretty sure I cancelled in the requisite time but find I am being charged still. I need to speak to a real person . Any ideas please?

Correct answer kglad

@josephr49752463

it's not impossible. there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

kmsalamon

Participant

How do I speak with a real agent

John T Smith

Community Expert

Read the message marked as CORRECT ANSWER

K

kc_8969

Participant

Just a more recent reply to confirm the AGENT suggestion worked for me to get a human. The support itself was of no help but it was a human. Evidently Adobe deleted my account so even though I have my serial numbers and an old order number, I can't access anything. The human just encouraged me to purchase new licenses. Oddly, Adobe itself sent me an email with my login email address linked to my phone number. But the human says, sorry, account not found, buy new.

kglad

Community Expert

thanks for the update

J

josephr49752463

Participating Frequently

Hi Peter!

I agree that Aobe customer service is terrible. It's impossible to talk to a real person. Looks like Adobe have fired all their human staff on the helpdesk and replaced them with stupid useless robots.

kglad

Correct answer

Community Expert

@josephr49752463

it's not impossible. there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

J

josephr49752463

Participating Frequently

@kgladThanks for your promt reply. I don't to twitter as I am very much opposed to its very existence. I tried again the chatbot and repeatedly typed AGENT as per your advice and finally got to talk to a real person who solved my problem. I maintain that the Adobe helpdesk service should be much easier to use...

LinSims

Community Expert

This is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

Adobe provides support through the Chat function on the contact page or through a phone call. There is no email support.

CHAT: Click the following to contact Adobe customer support staff for help:

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work. Disable any ad, pop-up, or script blockers.

This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

Click the chat icon at the bottom right of the page to open a chat session.

If that doesn't work, try this link, which opens a chat window directly:

https://helpx.adobe.com/contact.html?rghtup=autoOpen

PHONE: You can also search this page for a regionally appropriate phone number for customer support.

https://helpx.adobe.com/contact/phone.html

P

peterq5875344Author

Participant

Thanks. Good of you to reply. The first two links don't seem to work on Chrome or FireFox. I can see the phone nuimbers on the 3rd link so thanks for that.

I would rather have a text based interchange because I am very sceptical of advice given if it isn't supported by written information.

Thanks again.

LinSims

Community Expert

If you have script or pop-up or ad blockers running, they can prevent the chat (which is javascript-based) from working. Some firewall settings or virus software settings can also interfere, but I don't know enough about that to advise you.

Sometimes, I swear it also seems to be a phase of the moon thing. I have several ad/tracking blockers running on Chrome, but I've added Adobe to the do not block on all of them and have no issues.

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