Participant

Answered

Contacting Adobe directly

Forum|Forum|5 years ago
September 21, 2020
3 replies
1109 views

How do I contact Adobe directly? As far as I can tell, there is no way to contact them via their website - I know I used their web chat about a year ago, but can't find that now. I've tried tweeting, but haven't had a response. There's no obvious phone number (I'm UK-based) or email or contact form listed on their website.

I have a billing query, so unfortunately it's not something that can be solved on the public forums.

Billing

This topic has been closed for replies.

Correct answer Just Shoot Me

This forum system is not a direct link to Adobe support.
We are just users like you and can't help with account questions.
You need to contact Adobe directly through the Chat system at the link below.

https://helpx.adobe.com/contact/support.html

Select the chat icon at the bottom right of the page to open a chat session.
Type in AGENT into the chat window to connect directly to a person rather than the AI System.

Or

Best of Luck

T

Tatjana1981

Participant

Hi,I can't cancel my plan,and for February my money was removed

T

Test Screen Name

Legend

Tatjana, you need to contact Adobe for account questions, as discussed already here. https://community.adobe.com/t5/account-payment-plan-discussions/contacting-adobe-directly/td-p/11448540

PS if someone contacts you and says they are from Adobe, they are 99% a scammer.

M

Manan Joshi

Community Expert

There should be a chat icon shown on the bottom right, an icon with three dots in it. If it is not shown make sure you have all the script/ad blockers closed, you can also try from a different browser.

-Manan

Just Shoot MeCorrect answer

Legend

This forum system is not a direct link to Adobe support.
We are just users like you and can't help with account questions.
You need to contact Adobe directly through the Chat system at the link below.

https://helpx.adobe.com/contact/support.html

Select the chat icon at the bottom right of the page to open a chat session.
Type in AGENT into the chat window to connect directly to a person rather than the AI System.

Or

Best of Luck

A

AlexEnglandAuthor

Participant

Thank you. The link just goes to their generic customer support page with no chat link. But was able to get through using the Contact us link on their homepage as per your image.

Many thanks.

Just Shoot Me

Legend

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded