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Participant
January 3, 2023
Answered

Contacting Adobe's Live Chat

  • January 3, 2023
  • 2 replies
  • 1595 views

I can't seem to find where to contact Adobe's live chat, I have used it in the past but cannot seem to find it today, please can someone guide me to where it is?

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Correct answer kglad

i assume you have a question about your account or payment.  if not, what is the issue?

 

there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

 

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2 replies

Kanikas
Community Manager
KanikasCommunity Manager
Community Manager
January 3, 2023

Hi there, 

We hope you could contact support using the link shared by @kglad. If not, kindly share the issue you are facing and we can share the possible solutions steps for you. 

 

Thanks 

Kanika 

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    January 3, 2023

    i assume you have a question about your account or payment.  if not, what is the issue?

     

    there are 3 ways to contact adobe; chat, phone and twitter:

    chat:
    use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    phone:
    https://helpx.adobe.com/contact/phone.html

    twitter:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

     

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