Continue to use Adobe after cancelling subscription

Forum|Forum|3 years ago
July 22, 2022
1 reply
239 views

Hello, I would like to ask about cancel of cancellation of plan. I have cancelled the plan by accident by my co-worker that have access to account. With that action, the system has cancelled my subscription and I have to pay for cancelling fee. I need to know that can I resume and continue to use Adobe with my plan and get my fee back? Like I never cancel it in the first place.

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T

Test Screen Name

Legend

In no case may an account or password be shared. Your co-worker should not have had the opportunity to make this mistake. You can try contacting Adobe, but this apparent sharing of a password or account may take some explaining. Warning: if someone contacts you, they are much more likely to be a scammer than real Adobe support.

S

siridet25350594958cAuthor

Participant

Yeah, normally nobody should not have accessible to account but I have to work simultaneously with my co-worker as we shared files between 2 device. And he think he should cancel subscription without telling me. That is not entirely a mistake but I just make it short. Sorry for confusing.

John T Smith

Community Expert

Based on old messages on the prior forum, the idea behind allowing activation on 2 devices is a desktop and laptop for travel

You are not only not allowed to share your account, you are not allowed to be using 2 devices at the same time

Cloud License allows 2 activations at a time http://www.adobe.com/legal/licenses-terms.html
-you may use on ONE computer at a time, and you may NOT share your subscription

However it happened, nobody here can help

This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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