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Costo di annullamento anticipato

Forum|Forum|3 years ago
November 9, 2022
2 replies
5508 views

Ho un abbonamento annuale con rinnovo mensile e, per annullare il mio contratto, devo pagare €152,44. Non c'è nessun modo per bloccare il mio abbonamento senza pagare il costo di annullamento?

Grazie

Correct answer LinSims

What you have is the annual subscription that is paid in monthly installments.

The only ways to cancel without paying the cancellation fee are:

Cancel with 14 days of the initial subscription. (This is available only the first time you buy the subscription.)

Cancel within the month before the end of the subscription.

You can try talking to customer support to see if they'll waive the fee. Be prepared to be told 'no'.

This is a public forum, not Adobe support. Users, including the Community Experts, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

Adobe provides support through the Chat function on the contact page or through a phone call. There is no email support.

CHAT: Click the following to contact Adobe customer support staff for help:

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID.

You must allow cookies in your web browser for this to work.

You should disable all ad, pop-up, or script blockers.

This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

Click the chat icon at the bottom right of the page to open a chat session.

If that doesn't work, try this link, which opens a chat window directly:

https://helpx.adobe.com/contact.html?rghtup=autoOpen

PHONE: You can also search this page for a regionally appropriate phone number for customer support.

https://helpx.adobe.com/contact/phone.html

Abambo

Community Expert

Un abbonamento annuale di per sé si rinnova annualmente, non mensilmente. Come dicono le condizioni, puoi annullare il tuo abbonamento annuale in qualsiasi momento, pagando la tassa di risoluzione anticipata, che è la metà del rimanente dovuto. Per evitare la tariffa, devi annullare durante l'ultimo mese del tuo abbonamento.

ABAMBO | Hard- and Software Engineer | Photographer

M

Marco IV

Participant

Ciao ma se dappertutto c'è scritto che puoi annullare quando vuoi? Adesso devo pagare perché voglio annullarlo? Non mi sembra giusto. Scusa lo sfogo. E se sulla carta di credito non ci sono i soldi cosa succede? Ciao e 🙏 grazie.

kglad

Community Expert

@Marco IV

where do you see anything about canceling an annual subscription anytime without penalty?

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

LinSims

Correct answer

Community Expert

What you have is the annual subscription that is paid in monthly installments.

The only ways to cancel without paying the cancellation fee are:

Cancel with 14 days of the initial subscription. (This is available only the first time you buy the subscription.)

Cancel within the month before the end of the subscription.

You can try talking to customer support to see if they'll waive the fee. Be prepared to be told 'no'.

This is a public forum, not Adobe support. Users, including the Community Experts, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

Adobe provides support through the Chat function on the contact page or through a phone call. There is no email support.

CHAT: Click the following to contact Adobe customer support staff for help:

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID.

You must allow cookies in your web browser for this to work.

You should disable all ad, pop-up, or script blockers.

This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

Click the chat icon at the bottom right of the page to open a chat session.

If that doesn't work, try this link, which opens a chat window directly:

https://helpx.adobe.com/contact.html?rghtup=autoOpen

PHONE: You can also search this page for a regionally appropriate phone number for customer support.

https://helpx.adobe.com/contact/phone.html

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