Could anyone help me. Complaint Terrible Client Experience.

Question

[Mod note: customer number and product number removed in compliance with Adobe's ToS regarding posting of private information.]
 
Dear all, dear Admissions and Invoicing Teams
I hope my email finds you well.First of all, please apologize - the life regime is quite intense for me these days.
My customer number is XXXXXXXXX (product number is XXXXXXXX) Previously, my account was registered in the Russian Adobe store. After the company left the Russian Federation, my subscription was cancelled.
Since March 2022, I have been communicating with a large number of your employees. Since I have been using your service for a long time and constantly paid for services, I asked the company to provide me with 3 months of free subscription.
All the operators of your company have said that this is possible. To do this, I need to change the store, make the first payment and then contact the company again.
 
Below are the numbers of my requests
 
CRM:06985000001039
CRM:04959000005955
CRM:04959000005954
CRM:00061008204152
CRM:04959000005864
CRM:00061008193750
 
Now your employee said that my words are a lie and no one promised me anything. Appeal ADB-24331083-F3S3
 
I kindly ask you to help me in this situation.
 
Thank you once again for your patience and understanding,
Anton

LinSims · Accepted Answer

This is a public forum, not Adobe support. Users, including the Adobe Community Professionals, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

Adobe provides support through the Chat function on the contact page or through a phone call. There is no email support.

CHAT: Click the following to contact Adobe customer support staff for help:

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work. Disable any ad, pop-up, or script blockers.

This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

Click the chat icon at the bottom right of the page to open a chat session.

If that doesn't work, try this link, which opens a chat window directly:

https://helpx.adobe.com/contact.html?rghtup=autoOpen

PHONE: You can also search this page for a regionally appropriate phone number for customer support.

https://helpx.adobe.com/contact/phone.html

Nancy OShea · Answer

Do you live in Russia?

If yes, we cannot help you. This is due to the global economic sanctions with your country caused by Putin's unprovoked war on the people of Ukraine.

https://blog.adobe.com/en/publish/2022/03/04/adobe-stops-all-new-sales-in-russia

If you don't live in Russia, you must order an all new subscription from your region of residence.

https://www.adobe.com/creativecloud/plans.html

Hope that helps. Good luck.

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