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M
Marcus@Hoop-la
Participating Frequently
July 22, 2020
Question

COVID PAYMENT BREAK ENDS - AS COVID DEVASTATION CONTINUES

  • July 22, 2020
  • 1 reply
  • 468 views

Well done Adobe, You have commenced billing your subscribes 100% fees without any prior notification, despite the ongoing devastation COVID is having on the creative industry.

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1 reply

T
Test Screen Name
Legend
July 23, 2020

There never was a COVID break. This was a weird media myth, which got people to try to cancel, which triggers (one time, for some people) an offer of an extension instead. Adobe didn't set this up for COVID.

    M
    Marcus@Hoop-laAuthor
    Participating Frequently
    July 23, 2020

    There actually was. If you reached out to Adobe, they offered up to 3 months breaks as Covid-19 impacted all our lives. They have now started billing again without notifying subscribers. As much as we appreciate the break, it would have been nice to have been notified before received notification that payment had commenced again.

      LinSims
      Community Expert
      LinSimsCommunity Expert
      Community Expert
      July 23, 2020

      Why would you need to be notified? If you got the break in, say, April, all you had to do was count 3 months off to know that the rate would go back up in July. 

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