Creative cloud all apps 100gb

Question

I have experienced problems with my credit card and missed a subscription payment in December 2022. After a few days I attempted to make a payment manually an I thought everything is fine but after about one month I got the money back and the email stating that my trial period has ended and therefore my subscription cancelled. I tried editing my credit card information in order to make a payment but it didn't work. Can someone tell me if there is any hope of me starting to use my apps again because I really need it? Thanks

kglad · Answer

you need to contact adobe support. there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

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