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tala1234
Participant
August 2, 2020
Answered

Creative Cloud All apps, plan not appearing however it has been paid

  • August 2, 2020
  • 2 replies
  • 903 views

During the Month of May, my sister and I have both subscribed to the student offer of downloading all apps for an amount that is discounted for students. I have been paying monthly for three months now, however, I want to end my subscription for this month. Adobe has already charged for this month and has swiped the amount for this month. I would still like to cancel the subscription, so that it wouldnt charge for the next month. When I look under the plan menu, it states you have "no items available" although we have paid for this month 3 days ago and I did get a confirmation expressing that, as "DRI Adobe Systems" to the credit card with 20$. What can I do to end the subscription when no items are appearing? 

 

Thanks a lot. 

    This topic has been closed for replies.
    Correct answer tala1234

    Tala1234, to add to what John stated, please make sure you are logging in with the e-mail address associated with your Creative Cloud All App membership.  I don't see an All App CC membership assigned to the e-mail address you are using to post to this discussion forum.  I do see an All App plan that was canceled three months ago.

     

    Please contact your education institution, if they are providing you with a CC All app plan, to verify the necessary login information to access the account.


    Dear Jeff, Thank you for your reply, I have contacted an Adobe Agent privately and it took us around 4 hours to figure out where the money was going. Thank you it has been solved! 

    2 replies

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    August 2, 2020

    There have been several messages recently about problems with education subscriptions
    Need IT Admin https://community.adobe.com/t5/get-started/creative-cloud-app-can-t-manage-apps-don-t-have-an-it-administrator/td-p/10608944

      T
      tala1234Author
      Participant
      August 2, 2020

      Hmm I wonder why there were many messages? I did contact an agent, and they still couldnt solve my issue. It really should be much simpler than this. 

       

      Good day. 

      Jeffrey_A_Wright
      Community Manager
      Jeffrey_A_WrightCommunity Manager
      Community Manager
      August 3, 2020

      Tala1234, to add to what John stated, please make sure you are logging in with the e-mail address associated with your Creative Cloud All App membership.  I don't see an All App CC membership assigned to the e-mail address you are using to post to this discussion forum.  I do see an All App plan that was canceled three months ago.

       

      Please contact your education institution, if they are providing you with a CC All app plan, to verify the necessary login information to access the account.

        John T Smith
        Community Expert
        John T SmithCommunity Expert
        Community Expert
        August 2, 2020

        Your subscription is for one year, so you will pay a fee to cancel early

         

        This is a public forum, you need the link to Adobe support, not other users
        Be sure to remain signed in with your Adobe ID before accessing the link below
        -you must also allow 'cookies' in your web browser for this to work
        https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
        -click the chat icon at the bottom right of the page to open a chat session
        -the chat icon looks like '3 dots inside a circle' at the lower right
        -type AGENT into the chat window to connect directly to a person rather than the AI
        Do be aware that Adobe's staffing is impacted by the virus, so wait times are long

          T
          tala1234Author
          Participant
          August 2, 2020

          Hello John, thanks for speedy reply. I am quite confused as to why it doesnt even appear under my "items" that I have purchased, neither does it appear under my plans for my sister and myself. How much would the fee cost for early cancellation? The apps that are available through the subscription cannot be used either as it states that my subscription has "ended".  I have tried to contact an Adobe member that can guide me through an open chat session, however it states that I have to contact my adminstrator for help which is so counterintuitive. 

           

          Thanks in advance. 

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