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Joakim5C96
Participant
February 16, 2021
Question

Creative cloud canceled by someone?

  • February 16, 2021
  • 4 replies
  • 1086 views

I got an e-mail from adobe saying they canceled my creative cloud. I had 1 year activated from july 2020 - july 2021. I've no idea why it was canceled. The e-mail says it was done upon my request. It's just an auto reply basically a confirmation of my cancellation which I didn't do. For the last hour I've been trying to find out how I can contact adobe through the help center with 0 success, I just getpointed here or pre-made guides by adobe which doesn't cover my issue.

 

I'm kind of panicking since I've tons of entry assignments I need to do from now and during all of spring in order to apply for different graphic design schools this fall. Not really in a position to re-purchase which I feel I shouldn't have to do in the first place.
Any and all help is welcome.

    This topic has been closed for replies.

    4 replies

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    Luuk0101
    Participant
    February 17, 2021

    I have been able to contact Adobe, and they told me my subscription key was marked "fradulent" and therefore deleted. I bought mine via Eneba for a very low price, and it seems they are cancelling all subscriptions which are activated by a key from gray market websites. Is it possible that you have bought your key from such a website (Eneba, G2A, etc.)?

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      Gabriel5D19
      Participating Frequently
      February 19, 2021

      I have been able to contact Adobe also and in the end they have terminated the subscription of my CC 1 year plan due to the fact that it was obtained from the grey market (I bought mine from G2A, which I've never suspected it could be grey market).

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        Nina5DCF
        Participant
        February 16, 2021

        This happend to me as well. I guess adobe have been hacked... once again. The chat support has been shut down. 

        Jeffrey_A_Wright
        Community Manager
        Jeffrey_A_WrightCommunity Manager
        Community Manager
        February 16, 2021

        Nina, Account management-related chat support is available 24 hours a day.  Please use John's link to contact our chat support team, so any account or membership-related errors can be corrected. If you cannot begin a chat session, then use an alternate web browser, smartphone, or tablet to begin the chat session.

         

        Joakim and BlackBradPitt, you can also find the process to request a cancellation at http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html. If you did not request the cancellation, then you will need to begin a secure chat session. No action will be taken by posting to a public discussion forum accessible to anyone with internet access.

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        omlett.one
        Participating Frequently
        February 16, 2021

        Hi!

         

        Actually I followed that link even before finding this topic here. I also received an email which turned out to be a valid mail from Adobe saying my plan was cancelled on my request. I never cancelled my subscription. Guess if the chat support won't be available tonight or tomorrow morning I'll have to take the much slower approach and call in the morning.

         

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          BlackBradPitt
          Participant
          February 16, 2021

          Guess I'm not the only one. Exact same thing just now happened to me.

            John T Smith
            Community Expert
            John T SmithCommunity Expert
            Community Expert
            February 16, 2021

            This is a public forum, you need the link to Adobe support, not other users
            Be sure to remain signed in with your Adobe ID before accessing the link below
            -make sure that your browser does NOT block ads, scripts, or pop-ups
            -you must also allow 'cookies' in your web browser for this to work
            https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
            -click the chat icon at the bottom right of the page to open a chat session
            -the chat icon looks like '3 dots inside a circle' at the lower right
            -type AGENT into the chat window to connect directly to a person rather than the AI
            Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
            .
            Also: beware of answering anyone who sends you a private message
            -click for more information about scammers https://tinyurl.com/10791730

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              Luuk0101
              Participant
              February 17, 2021

              When going to https://helpx.adobe.com/contact/support.html I do not see any chat icon, even with all site permissions allowed, no adblocks etc. Any idea how to fix this?

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