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digitalcoffee7526170
digitalcoffee7526170
Inspiring
September 17, 2019
Question

Creative Cloud keeps trying to update but it gives me error code 190

  • September 17, 2019
  • 1 reply
  • 889 views

I am using CC 4.9.0.504 so I am not sure what it is trying to update.

 

Here is what the Install.log says:

 

09/17/19 17:24:21:185 | [INFO] | 12976 | HDSetup | HDPIM | ApplicationManager | | HDPIM | 11448 | Sanitizing data for product-'Adobe Notification Client'
09/17/19 17:24:21:185 | [INFO] | 12976 | HDSetup | HDPIM | ApplicationManager | | HDPIM | 11448 | HD Packager Version-'3.0.14'
09/17/19 17:24:21:235 | [INFO] | 12976 | HDSetup | HDPIM | ApplicationManager | | HDPIM | 11448 | Acquired product specific lock for SAPCode: KANC
09/17/19 17:24:21:235 | [INFO] | 12976 | HDSetup | HDPIM | ApplicationManager | | HDPIM | 11448 | Final Install Directory for the workflow is C:\Program Files (x86)\Adobe
09/17/19 17:24:21:235 | [FATAL] | 12976 | HDSetup | HDPIM | ApplicationManager | | HDPIM | 11448 | Sanity check for installation failed. Current OS version 6.1.7601 doesn't satisfy OS requirements.
09/17/19 17:24:21:235 | [FATAL] | 12976 | HDSetup | HDPIM | WorkFlowManager | | HDPIM | 11448 | Error occurred in install product workflow with error code 190 error message
09/17/19 17:24:21:235 | [INFO] | 12976 | HDSetup | HDPIM | ApplicationManager | | HDPIM | 11448 | Released product specific lock for SAPCode: KANC

 

Help please!

This topic has been closed for replies.

1 reply

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
September 18, 2019

Digitalcoffee-eGEOfv, Error 190 indicates that the computer does not meet the minimum system requirements to install the update.  Please check the Adobe Creative Cloud desktop application to determine which software title is attempting to update.  You can then find the system requirements for that software title at https://helpx.adobe.com/creative-cloud/system-requirements.html

 

For more information on Error 190 see https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html.

A
ashadpour
Participating Frequently
September 24, 2019
Mine is giving the error 191, again means my computer does not meet ..., the Adobe creative cloud Desktop app itself needs the upgrade, not any of the apps. it appears that error happens in diffrent stage of updating every time it tries! Because of this problem the ACCD does not update my LR and PS!
A
ashadpour
Participating Frequently
September 24, 2019
Ashadpour, this public forum discussion is regarding Error Code 190. If you are experiencing a different error, then please start a new discussion or contact our support team directly at https://helpx.adobe.com/contact.html..
Jeff, I am sorry, I have done both, I start a new discussion, no reply. I did contact the team and they send me to public forum!!!
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