Creative Cloud Plan ended earlier, then bought.

New Here ,
Jan 05, 2022 Jan 05, 2022

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Hello,

From October 2021 onwards, I had a subscription for Creative Cloud for a year. After a month, I received an email from Adobe, that my cancelation was confirmed. However, I never cancelled; I had a yearlong subscription. Now, the apps are not available anymore and I can't use them. 

I had the subscription via an external website (Surfspot, Dutch website for student discounts). I used it before and never had any problems. I contacted them, but they don't know the problem. I can’t use the redemption code again that Surfspot gave me in October. I tried to log out and in and checked that I use the right email.

I would like to call or chat with someone from Adobe, but that’s not possible, because I don't have a plan anymore.

Can someone help me?

Greetings, Ellen

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Adobe Community Professional ,
Jan 05, 2022 Jan 05, 2022

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This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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