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J
Jacob35494094x3hp
Participant
February 16, 2024
Question

Creative Cloud Refund

  • February 16, 2024
  • 2 replies
  • 313 views

I accidentally started a Creative Cloud subscription. The website stated I could cancel the subscription within 14 days for a refund. However, when I tried to cancel it, the website informed me that I could continue using the service for 29 days. I need the refund, can you please help me with this?

This topic has been closed for replies.

2 replies

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
February 16, 2024

>accidentally started

 

How does one accidently enter their credit card information into a purchase form?

J
Jacob35494094x3hpAuthor
Participant
February 16, 2024

I thought I was starting a free trial, not a subscription. I just worded it wrong.

jane-e
Community Expert
jane-eCommunity Expert
Community Expert
February 16, 2024

 

@Jacob35494094x3hp 

 

No one on this forum can see your billing details. You need to contact Adobe Customer Care. Try the link to auto-open the Chat:
https://helpx.adobe.com/contact.html?rghtup=autoOpen  
Type "agent"

If your browser blocks the Chat window, try the troubleshooting tips here:
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703  

You can also send a post through X (formerly Twitter) to @AdobeCare.

Do not reply to PMs, which are likely to be scammers.

 

I've moved your post from Creative Cloud Desktop to Account, Payment, & Plan.

 

 Jane

J
Jacob35494094x3hpAuthor
Participant
February 16, 2024

Thank you but I already tried that and it said I need an active subscription so maybe it is already being refunded. I do not have a Twitter account so that also does not work.

kglad
Community Expert
kgladCommunity Expert
Community Expert
February 16, 2024

check your account to see if there's a refund pending, https://account.adobe.com

 

p.s. you were starting a 7 day trial.  after those 7 days your subscription starts.  if you cancel within 7 days of your subscription starting, you should be eligible for a refund.

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