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Participant
July 29, 2024
Question

credit card double payment

  • July 29, 2024
  • 3 replies
  • 166 views

Hello
My payment was taken from my credit card twice, can you refund one of them?

This topic has been closed for replies.

3 replies

Jeffrey_A_Wright
Community Manager
Community Manager
July 29, 2024

Ayse, thank you for your question. I am showing the account you used to post to this public forum discussion has a CC All App and Stock membership. This is why you are seeing an additional charge. Please see https://adobe.ly/4c0r7mt for more information. ^JW

kglad
Community Expert
Community Expert
July 29, 2024

contact adobe support.  there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

kglad
Community Expert
Community Expert
July 29, 2024

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



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