credit card question

New Here ,
Mar 23, 2021 Mar 23, 2021

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I have  a charge on my credit card for a renewal.  Can I talk to someone about this?  

 

Branched to a new message from an unrelated message... Moderator

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Community Expert ,
Mar 23, 2021 Mar 23, 2021

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This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact.html?rghtup=autoOpen
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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LEGEND ,
Mar 24, 2021 Mar 24, 2021

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Are you surprised? All Adobe products auto-renew, but I think you have 14 days to cancel (not sure). You need to talk to Adobe (who are NOT HERE). Warning, scammers may contact you privately pretending to be Adobe staff. Adobe will never send you a private message asking you to email an account that isn't @adobe.com, or use Skype. Adobe never ask you for their password. These scammers want your Adobe info, credit cards, your money and control of your computer, please take care.

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