Credit Card was hacked, and someone bought a product without my Consent.

Report · Oct 21, 2023

I need help.

I already contacted my bank to cancel card.

The Charge is from September 2023 for $69.99.

I believe this person created their own account.

Thanks,

Ernesto

Report · Oct 21, 2023

As far as I know, Adobe can't help, you must deal with your bank

But... contact support

This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that wait times are sometimes long before an agent responds
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
This will NOT work if you are using a VPN
.
This link will go directly to the chat option
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent in the lower right, without the quote " " marks
or
X (aka Twitter) tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

Report · Oct 21, 2023

it's only necessary to contact your credit card issuer to report fraud. you need not contact the vendors (and they can't help with fraud) .