Skip to main content
Participant
October 2, 2022
Question

Credit card

  • October 2, 2022
  • 1 reply
  • 210 views

I have been asked to update my credit card. However, you have my current CC

 

This topic has been closed for replies.

1 reply

Community Expert
October 3, 2022

There might be an issue regarding chargin your card on file with Adobe. If they say to update you need to update it there is no other way to it, as they are the one's trying to charge your card and if they can't do so for some reason what is the alternative left.

For more details you could contact support, follow the instructions given below
1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen
2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click over it and the chat popup should open
3. In order to talk to a human type "AGENT" in the chat box
4. If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

P.S. Be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

-Manan