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May 16, 2025
Question

Criminal that you cannot delete your Credit Card after cancelling subscription

  • May 16, 2025
  • 4 replies
  • 591 views

I want my credit card deleted under GDRP.

 

I also want a DSARS.

 

A DSAR stands for Data Subject Access Request. It's a request made by an individual (the data subject) to an organization, asking for information about the personal data the organization holds about them.

Under regulations like the General Data Protection Regulation (GDPR) in the European Union, individuals have the right to access their personal data and understand how it is being processed. When a person submits a DSAR, the organization must provide:

  1. Confirmation that their data is being processed.

  2. A copy of the personal data that is held.

  3. Information about the processing (e.g., the purpose, recipients, and retention periods).

  4. The source of the data if it was not provided by the individual.

  5. Information about the rights of the individual, like the right to rectify or erase data.

    4 replies

    Shivangi_Gupta
    Community Manager
    Community Manager
    May 19, 2025

    Hi @25423802,

    We appreciate you writing in. As per your account details, you have an active subscription for Adobe Stock which has got pending dues. As the expert mentioned above, you can delete your Adobe account to remove your credit card information. I can see that you have already requested for account deletion but it may not be processed because there is an active subscription associated with it.
    Please clear the pending dues and then cancel the subscription. 
    You'll be able to delete the account post that.

    Let me know if you have any questions.

     

    ^Shivangi

    davescm
    Community Expert
    Community Expert
    May 19, 2025

    @25423802 Scroll down on this page for DPO contact

    https://www.adobe.com/uk/privacy/policy.html

     

    Note: The people answering on this forum are not employees of Adobe (unless specifically identified as Adobe Staff). We are volunteers who use Adobe applications.


    Dave

    Peru Bob
    Community Expert
    Community Expert
    May 16, 2025
    jane-e
    Community Expert
    Community Expert
    May 16, 2025

    @25423802 

     

    I've moved your post from Using the Community (for questions about the forums) to the Account, Payment, & Plan forum.

     

    Jane

     

    May 16, 2025

    CAN YOU ADISE WHY I CANNOT DELETE MY CREDIT CARD FROM THIS ACCOUNT ?

    May 16, 2025

    @25423802 

     

    these are user forums.  you can delete your credit card (and all other info) if you have no current subscription:  go to https://www.adobe.com/privacy.html, click contact us and request your adobe id be deleted.


    Please provide a contact for yo DPO so I can request a Data Subject Access Request.