CS6 is registered, shows in account, No Activations listed yet can't validate on new computer

[EsmereldaPea]

I registered my CS6 in 2013. I have had several computers in that time. I just got a new one and when I try to validate the license, it tells me that I've already installed it on 2 computers. One of those computers died a sudden death and is long gone.

However, my account shows no activated devices so I can't even deactivate the old dead computer! I don't want to deactivate the license on the old computer that is still working (and that I'm posting this from). 

I noticed in a different post that you should not register within the product but go to a link provided. I went to the link on my new computer (I'm posting this from my old working computer - obviously not the old dead one.) But when I try to register on that one, it tells me that it's already registered. I have no idea where to go from here. I've been procrastinating asking for help and now it will be blocked on my new computer at midnight, I guess! And I have a deadline.

HELP!

[John T Smith]

Managing activations online is only for cloud programs, not serial number programs

You are allowed 2 activations... if you can't DE-activate due to a dead computer nobody, not even Adobe can help

[EsmereldaPea]

That's crazy. They should have a way to do so. What a racket 

[EsmereldaPea]

To be more clear, as a database dev and admin, since that info exists somewhere, there's a way to do it. They just don't want to give it to you. Ugh. I hate subscription installs. Thanks.

[Peru Bob]

And I have a deadline.

By @EsmereldaPea

Do you have it activated on any working computer?

[EsmereldaPea]

I do. I thought this one was dead (it had an MBR error, but I managed to
get it up and working)

[kglad]

as long as you can keep that computer working, you should be able to use that cs6.  (but taking it offline or adding adobe to your hosts file, might be a good idea).

[kglad]

activations shown (or in your case, not shown) on your account, don't make any difference.  nothing could be deactivated there.

you have to use a computer with a current activation, if you need to regain an activation.