Participant

Answered

CS6 License Deactivation Notice

Forum|Forum|1 year ago
May 4, 2024
5 replies
4517 views

Yesterday I received a CS6 License Deactivation Notice on my screen. I have owned my Creative Masters collection CS6 for over 10 years. My laptop died about 8 years ago and I was able to successfully install my CS6 on my new Mac. Ever since all has been running smoothly on this computer. However, yesterday while I was creating something for my daughter for her school camp in Indesign, I received a chilling notice on my screen which had the Adobe logo saying that my license will be deactivated in 5 days due to misuse. It is very stressful and I’m very upset about this. I don’t know if it is some kind of glitch or scam but I wanted to resolve this if it is an official notice as my license has only ever been used by myself for myself on the one computer. I have been a mum at home with my kids for the last 14 years using my CS6 software to keep up my skills while I am not in the workforce so I depend on my license staying active. I was wanting to resolve this issue with Adobe but I am unable to find a direct Adobe Help contact point, so I am posting my situation here. Thank you and I look forward to resolving this matter. Kind regards.

Bug

Correct answer Carlos Fandango

OK, I finally clicked on the pop-up message and found a support number and reference No. So I called the number and spoke to a very helpful Adobe support guy who is going to send me a script to uninstall CS6 and reinstall/re-register it. It could be that it was registered with an old e-mail address I had that is no longer active...that said, I have been using it for about 20 years(?!) now. So I'll give that a whirl when it arrives and see what happens (I just hope all my plug-ins will still work!)

Snow CSAuthor

Participant

This is resolved. Someone on here said I would be able to contact Adobe through Twitter which I was able to do. Sorry, I tried to delete the post but no option to do so.

kglad

Community Expert

glad your problem is resolved.

C

Chrisabyss

Participating Frequently

They deactivated my CS6 Creative suite as well. They are making it so you can not reactivate it again. They want extort everyone into renting software. I wont be doing that. There are cheaper options that work better. I tried reactivating with a tech online. He said i have it installed and activated already on another machine. I checked my account. It says there are no activated machines. I really wish there was a class action, for all of us who spent bucket loads of money buying the software. I really hate the greed Adobe has shown. Their rental prices are ridiculous as well, for those of us who are hobbyists...

kglad

Community Expert

@Chrisabyss

everyone with a legal license can reactivate, if the have activations remaining. everyone can deactivate (and restore available activations) IF they have an updated computer and updated default browser with a legal activation.

C

Chrisabyss

Participating Frequently

My account says I have no activated machines. But I get a message that it's reached its limit of machines. Which is not true. They said I have CS6 creative suite on 2 machines when I contacted them. I only have one iMac computer. So they are lying.

I

Illostraight

Participating Frequently

This recently happened to me. The only way I could get a job done was to take the computer with CS6 offline so Adobe couldn't delete it and load the work on a thumbdrive and transfer it on to my new computer to send it to my client. I'm running Sierra on a 2012 and the one guy I spoke with from adobe said that unless the computer has up to date software, it won't be secure and CS6 won't be downloaded. This was what was in the 'help' link he sent to me:

To successfully complete the deactivation or activation process, the computer must be able to contact Adobe servers. To maintain the security and resilience of Adobe servers, we require that computers apply and implement critical security updates before contacting us. For additional information on updating the computer to meet these needs, see Update your operating system to work with Adobe apps.

Community Expert

so, all's well?

Participating Frequently

No. I own it and can't reinstall it. How is that well?

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Carlos Fandango

Participating Frequently

I am in the same boat, CS6 has only ever been installed on my Mac Pro (2012) and I have just received the same message. Tried to get some information on this and just went round in circles until it said CS6 is no longer supported. Just noticed that you had it happen in May, did you get this matter resolved, or did it indeed expire?

kglad

Community Expert

cs6 licenses don't expire.

but invalid serial number messages can appear without anything new occuring on the user end for any of several reasons. the most common is because adobe's recently discovered the serial number used to activate your perpetual license was used illegally.

that doesn't mean you, the user, did anything wrong. in fact, the issue is usually the vendor that sold the license years ago.

C

Carlos Fandango

Participating Frequently

what type of info did you reveal. don't post the actual info. these are public forums.

confirmed e-mail address registered, serial no...feel like a dunce!
now trying to sort with Adobe.

kglad

Community Expert

contact adobe support via x and ask. there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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Carlos Fandango

Participating Frequently

I have just tried this (after originally trying unsuccessfully to talk to the bot about my issue), it says that "I need to have an account linked to an active plan linked to my e-mail address" (I take it that is referring to a Creative Cloud subscription - I don't have one). I have already tried Twitter(X) tagging Adobe (I have also just tried Adobe Care, so will wait and see).

kglad

Community Expert

twitter response can take a day or so, but i'm pretty sure that's going to be unsatisfactory. rarely, users have reported reinstatement of their license because adobe finds an error on their end, but the overwhelming majority of user are simply told, you're license was revoked because of a violation. they're using not even told what violation, when nor where.

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