CS6 License Deactivation Notice

[Snow CS]

Yesterday I received a CS6 License Deactivation Notice on my screen. I have owned my Creative Masters collection CS6 for over 10 years. My laptop died about 8 years ago and I was able to successfully install my CS6 on my new Mac. Ever since all has been running smoothly on this computer. However, yesterday while I was creating something for my daughter for her school camp in Indesign, I received a chilling notice on my screen which had the Adobe logo saying that my license will be deactivated in 5 days due to misuse. It is very stressful and I’m very upset about this. I don’t know if it is some kind of glitch or scam but I wanted to resolve this if it is an official notice as my license has only ever been used by myself for myself on the one computer.  I have been a mum at home with my kids for the last 14 years using my CS6 software to keep up my skills while I am not in the workforce so I depend on my license staying active. I was wanting to resolve this issue with Adobe but I am unable to find a direct Adobe Help contact point, so I am posting my situation here. Thank you and I look forward to resolving this matter. Kind regards.

[Chrisabyss]

I have more than a couple of times. I had hard drives fail. I contacted Adobe 2 times in the last week. They say they cant reset my activation. Bull !!! They did it for me years ago. i cant do anything my end to fix it.. i said you only do this, so we have to rent your overpriced software. No comment... 

[personal information removed by moderator]

[kglad]

in the past adobe support did support their old software and they could reset activation counts.  but more recently adobe support reported they can no longer reset activation counts.

[Chrisabyss]

Ok. Might  be time to look at other software for video editing. I don't do it for a job anymore. So it needs to be cheap as possible for me. 

[kglad]

@Chrisabyss 

understood.  among your considerations, check premiere elements.  BUT notice it's no longer a "perpetual" license.  it's a 3 year license.

[Chrisabyss]

I will check it out. Thanks 🙏 

[kglad]

you're welcome.

[Snow CS]

This is resolved. Someone on here said I would be able to contact Adobe through Twitter which I was able to do. Sorry, I tried to delete the post but no option to do so. 

[kglad]

glad your problem is resolved.